By creating or using an account on lukcy8, you agree to these terms and conditions. Please read them carefully. Users under 18 are strictly prohibited from using this platform.
1 General Terms & Applicability
These terms and conditions form a legal agreement between the lukcy8 platform and its users. They apply automatically whenever you access our services through the lukcy8 website, mobile app, or any other channel.
Lukcy8 is an internationally licensed gaming platform. The following eligibility requirements apply to all users:
- You must be at least 18 years of age.
- You are not located in a country or region where online gaming is prohibited by law.
- Only one account per person is permitted.
- You are of sound mind and are using our gaming services of your own free will.
- You are not an employee or associate of ours.
Lukcy8 reserves the right to update these terms and conditions at any time without prior notice. Continued use of the platform after any changes constitutes your acceptance of the revised terms.
2 Account Registration & Verification
When registering on lukcy8, you must provide accurate and complete information. Creating an account with false or incorrect details is prohibited, and we reserve the right to terminate any such account.
Registration Required Information
When creating an account, you must provide your full name, date of birth, email address, and mobile number. As part of the KYC (Know Your Customer) process, lukcy8 may request a government-issued ID or other supporting documents.
- Each individual may hold only one account.
- Creating multiple accounts from the same device, IP address, or payment method is prohibited.
- Keeping your account password secure is your responsibility.
- Accounts may not be transferred or sold to another person.
- If you notice any suspicious activity, please contact our support team immediately.
Before processing a withdrawal or large transaction, lukcy8 may verify your identity. A national ID, passport, or driving license is acceptable. Withdrawals may be delayed until verification is complete.
3 Deposit, Withdrawal & Payment Policy
Lukcy8 supports a range of secure payment methods. All transactions are protected with SSL encryption. The following rules apply to deposits and withdrawals:
| Transaction Type | Minimum Amount | Processing Time | Status |
|---|---|---|---|
| Mobile Banking Deposit | BDT 500 | Instant | Active |
| Bank Transfer Deposit | BDT 1,000 | 1–3 hours | Active |
| Mobile Banking Withdrawal | BDT 500 | 3–15 minutes | Active |
| Bank Transfer Withdrawal | BDT 2,000 | 1–24 hours | Active |
- Deposited funds will only be returned to the registered payment method used.
- Withdrawals to third-party accounts are not permitted.
- You will be notified in advance if any additional charges apply to a transaction.
- Having multiple withdrawals pending simultaneously may result in processing delays.
- Suspicious transactions may be temporarily placed on hold.
4 Bonus, Promotions & Rewards Policy
Lukcy8 regularly offers bonuses and promotional deals. Each bonus comes with its own terms and conditions, which you should read carefully before accepting.
Wagering Requirements
Most bonuses come with a wagering requirement. For example, a 30x wagering requirement means you must place bets totaling 30 times the bonus amount before you can withdraw.
- Wagering requirements must be met before withdrawing winnings from bonus funds.
- Bonus usage may be restricted to specific games.
- Having more than one active bonus at the same time is not permitted.
- If bonus abuse is detected, both the bonus and any associated winnings will be forfeited.
- Every bonus has an expiry date; it will expire if not used within the specified time.
- VIP members have access to exclusive and specially tailored bonus packages.
Accepting a bonus offer is entirely optional. You may deposit without a bonus and withdraw under the standard terms if you prefer.
5 Gaming Rules & Fair Play Policy
All games on lukcy8 are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and impartial.
- If a game is cancelled due to a technical error, the staked amount will be refunded.
- Any attempt to gain an unfair advantage through software or code manipulation will result in account termination.
- Any dispute regarding a game result must be raised with support within 48 hours.
- In Live Casino games, the dealer's decision is final.
- If an event is cancelled in Sports Betting, the stake will be refunded.
6 Responsible Gaming Policy
Lukcy8 takes responsible gaming seriously. We want every member to enjoy gaming as a fun form of entertainment — not let it become an addiction.
- Deposit limit: you can set a daily, weekly, or monthly deposit cap.
- Self-Exclusion: You can suspend your account on your own for a period of 30 days to 1 year.
- Reality Check: Receive reminders about your gaming time at regular intervals.
- Loss limit: once you reach a set loss amount, your gaming session will automatically end.
If you or someone you know is struggling with gaming addiction, please reach out to our support team. For more information, visit our Responsible Gaming Visit the page.
7 Privacy & Data Protection
Lukcy8 is committed to protecting your personal data. We do not sell your information to third parties or share it without authorization.
- Your information is used solely for service delivery and identity verification.
- All data is secured with 256-bit SSL encryption.
- Information is shared with third parties only when required by law.
- You may request the deletion of your personal data at any time.
For more details, visit our Privacy Policy Visit the page.
8 Account Suspension or Termination
Lukcy8 may temporarily suspend or permanently close your account under the following circumstances:
- Registering with false or inaccurate information.
- Operating multiple accounts.
- Evidence of bonus abuse or fraudulent activity.
- Money laundering or suspicious financial activity.
- Evidence of being underage.
- Extended inactivity (more than 12 months).
To recover any eligible balance (excluding bonuses) upon account closure, please contact our support team.
9 Dispute Resolution Process
For any complaints or disputes, please contact our customer service team first. We aim to respond within 48 hours.
- Once your complaint is submitted, you will be issued a ticket number.
- Complex cases may take up to 14 business days to resolve.
- If a satisfactory resolution is not reached, an appeal may be submitted to the licensing authority.
10 Terms & Conditions Amendment Policy
Lukcy8 reserves the right to modify, amend, or update these terms and conditions at any time. For significant changes, we will notify you by email or through a platform notification.
Continued use of our services after updated terms are published will be considered your acceptance of the new terms. We recommend visiting this page regularly to stay informed.